Sometimes resetting the tools is not enough. Photoshop Elements stores your personal program settings in a preferences file. This includes information like where to find your third party plugins, your last used documents, whether you want precise cursors, among other information. When Photoshop or Elements starts acting "funny", and does not behave as expected, a corrupted prefs file is very often the culprit. Deleting the file and letting it regenerate is often a cure. To reset the program preferences, follow these steps:
- Close Elements.
- Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.
- Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
- Set any custom settings and close the program. The preferences file will regenerate when Elements closes, and save your custom settings to the new file.
- Reopen the program and all should be well.